Longer RAY5 Upgraded 10000mW Laser Engraver Machine Bundle with Air Assist Kit, Exclusive 3.5" Touch Screen for DIY, Cutting Tool for Metal

The Longer RAY5 Laser Engraver, equipped with a powerful 10000mW laser and an air assist kit, has garnered interest primarily for its performance and the commendable support provided by Longer’s customer service. Users have generally found the RAY5 to be a capable tool for various engraving tasks, including metal, acrylic, wood, glass, and leather. One key selling point is the user-friendly assembly process, which many have praised, even noting that novices can successfully put the machine together with relative ease. However, not all feedback has been entirely positive. Some customers experienced frustrations during the setup, particularly with compatibility and operation through software like LightBurn. Issues such as the absence of limit switches have led to inconveniences, making it challenging for users to automate processes like homing the engraver to specific points. Despite these challenges, the overwhelming sentiment is that Longer’s support team is proactive and responsive, with one user sharing a particularly favorable experience in which they received prompt assistance to obtain missing parts. Overall, the Longer RAY5 Laser Engraver has shown itself to be a strong contender in the DIY market, especially for those who appreciate solid customer service and are willing to navigate some initial setup challenges. **