Open Box Apple iPhone 13 Pro Max - Carrier Unlocked - 128 GB Alpine Green

The customer experience with the Open Box iPhone 13 Pro Max 128GB in Alpine Green has been overwhelmingly negative. While some buyers initially expressed satisfaction with their purchase, highlighting the speed of service and their overall excitement, a significant number of reviews indicate severe discontent concerning the product's condition. Customers expected to receive an item labelled as "open box," implying it should be nearly new, but many received phones that exhibited heavy signs of prior use, including extensive scratches and dirt. Several complaints detailed experiences of receiving devices that not only looked worn but also malfunctioned, such as overheating when charging. These discrepancies caused frustrated customers to demand refunds and express disappointment, especially when the condition did not match the expectation set by the seller. Overall, the product's misrepresentation led to a lack of trust and dissatisfaction, particularly among Consumers who valued quality and accurate product descriptions. The recurring theme in the feedback highlights a serious gap between customer expectations and the actual condition of the items received. **