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Item #:
40294678
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
Item #:
40294678
BDT 2783
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What Stands Out
Customer Engagement
Focuses on innovative methods to enhance customer interactions, fostering lasting relationships that drive brand loyalty and satisfaction.
Practical Strategies
Offers actionable insights and proven techniques for uplifting service, allowing businesses to effectively tackle common service challenges and exceed expectations.
Inclusive Approach
Extends beyond customers to colleagues and broader relationships, promoting a positive culture and interpersonal skills that enhance overall business performance.
Product Details
- New York Times bestseller offering a proven path to building a strong service culture
- Author, Ron Kaufman, shares fundamental principles and actionable models for exceptional service
- Provides tools and practices for leaders to transform their service cultures
- Includes perspective-changing insights and case studies from world's best performing companies
- Offers a sustainable architecture to deliver outstanding service every day
- Guides readers to an uplifting transformation in service delivery
| Publisher | Evolve Publishing |
| Publication date | August 7, 2012 |
| Edition | 2nd |
| Language | English |
| Print length | 318 pages |
| ISBN-10 | 0984762507 |
| ISBN-13 | 978-0984762507 |
| Item Weight | 1.55 pounds (700 grams) |
| Dimensions | 6.25 x 1 x 9 inches (15.9 x 2.5 x 22.9 cm) |
Who Should Buy?
-
Customer Service Managers
This book provides insights and strategies to enhance customer satisfaction and loyalty effectively.
-
Business Professionals
Ideal for professionals seeking to improve workplace relationships and create a more collaborative environment.
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Team Leaders
Perfect for leaders wanting to foster a culture of positivity and support within their teams.
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Sales Professionals
May not significantly address specific sales techniques or strategies for closing deals.
Product Description
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
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Service Editorial Review
"Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet" is a valuable guide for anyone looking to improve their customer service skills. The book offers practical tips and real-world examples for creating a culture of service excellence within an organization. The author emphasizes the importance of creating value for others and how it can lead to personal and organizational success. The book is well-written and easy to understand, making it accessible to anyone looking to improve their customer service skills.
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Pros
- Offers real-world examples to illustrate concepts
- Emphasizes the importance of creating value for others
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BDT 2783
Order now and get it around Wednesday, September 09
This item is not restrict in my country.(Please click on above link if this item is not restrict in your country, So our team will review and allow.)
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Features & Benefits
- Global service demands are increasing and service needs to be improved.
- Ron Kaufman guides readers on improving their service to customers and colleagues.
- Offers tools and practices that have been proven effective in businesses, governments, and communities.
- Case studies can change perspectives on how to improve service.
- Proven path to an uplifting transformation.
- Successul team architectures have been discovered to build an uplifting service culture.
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