EXA Form 860i 30.9mm/31.6mm Suspension Dropper Post with Lever Kit, Air Suspension Travel 40mm, Dropper Travel 100mm/125mm/150mm

The EXA Form 860i Suspension Dropper Post has garnered a mixed reception based on customer experiences. Many users initially encountered installation challenges and issues regarding missing hardware. A recurrent theme in the reviews is the necessity for proper assembly to ensure optimal performance; several customers found that inadequate air pressure led to the dropper post sticking in the lowered position, turning their initial impression into a learning opportunity. Many have recommended the use of a shock pump for better functionality. The dropper's performance seems to shine once it is properly set up, especially noted for its impressive air suspension travel and the ability to lower the seat quickly for better maneuverability during rides. However, complaints about the plastic lever's durability and design are widespread; numerous customers experienced failures, leading them to seek third-party replacements. The customer service response from the seller has been highlighted positively, with some users noting that the service team made efforts to resolve their concerns, including covering a portion of the expenses for compatible levers. Overall, while the EXA Form 860i offers exceptional functionality that enhances the riding experience, users recommend caution when it comes to installation and suggest the need for additional parts to ensure satisfaction. The combination of strong performance and some usability issues reflects the product's potential to be an invaluable upgrade for mountain bikers, despite its need for some extra attention in installation and component quality. **