Rinnai EX11CTN Space Heater Wall Furnace, Direct Vent, Natural Gas 11K BTU, Beige

The Rinnai wall furnace has garnered a mixed reception among customers, with positive feedback emphasizing its performance while also highlighting several concerns. Users appreciate the unit's ability to maintain a Consistent temperature, particularly in larger spaces where it has effectively replaced older heating systems. Many have praised its straightforward installation process, which requires no special electrical work, allowing it to simply plug into a standard outlet after connecting to existing gas lines. The heater's functionality, notably the warm air it circulates at floor level, has been commended for contributing to overall comfort. However, some issues have been reported, particularly revolving around noise during operation, with users noting a loud igniter and fan that can be disruptive. Additionally, concerns have been raised about the accuracy of the onboard thermostat, with users suggesting the installation of an external thermostat for improved temperature control. The experiences with customer service have been notably variable, with some customers experiencing efficient handling of installation and technical issues, while others have faced frustration regarding warranty claims and parts replacement. Notably, there are warnings for potential buyers to retain all documentation, as warranty processes can be complex. In summary, while the Rinnai wall furnace performs well and offers ease of installation and comfort, potential buyers should be prepared for possible noise disruptions and Consider the importance of thorough warranty understanding and documentation. **