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Item #:
51803
Difficult Conversations: How to Discuss What Matters Most Paperback November 2, 2010
Item #:
51803
BDT 2936
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Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.
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What Stands Out
Practical Strategies
Offers actionable techniques for navigating tough conversations, enabling readers to express their thoughts clearly while fostering understanding and connection with others.
Conflict Resolution
Equips individuals with tools to resolve conflicts effectively, ensuring that discussions lead to positive outcomes rather than escalation, making it ideal for both personal and professional settings.
Emotional Intelligence
Focuses on the importance of empathy and active listening, enhancing readers' ability to manage their emotions and those of others for more productive and meaningful dialogues.
Product Details
- The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:· Decipher the underlying structure of every difficult conversation· Start a conversation without defensiveness· Listen for the meaning of what is not said· Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving
| Publisher | Penguin Books |
| Publication date | November 2, 2010 |
| Edition | Anniversary,Updated |
| Language | English |
| Print length | 352 pages |
| ISBN-10 | 9780143118442 |
| ISBN-13 | 978-0143118442 |
| Item Weight | 8.2 ounces (232.47 grams) |
| Dimensions | 5.12 x 0.59 x 7.8 inches (13 x 1.5 x 19.8 cm) |
Who Should Buy?
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Professionals in Conflict
Ideal for individuals in the workplace experiencing misunderstandings and conflicts needing constructive dialogue strategies.
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Relationship Builders
Suitable for couples or friends looking to enhance communication and resolve sensitive topics more effectively.
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Students and Educators
Helpful for students and teachers who wish to engage in meaningful discussions and navigate disagreements in academic settings.
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Casual Communicators
Not ideal for those who prefer light conversations without delving into difficult or sensitive topics.
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Unwilling Participants
Unsuitable for individuals resistant to change or reluctant to engage in challenging discussions.
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Quick Fix Seekers
Not for those looking for instant solutions without the commitment to improve communication skills long-term.
Product Description
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Customer Questions & Answers
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Question:
What is the main focus of 'Difficult Conversations: How to Discuss What Matters Most'?
Answer: The book centers on the crucial skills needed to navigate challenging conversations, focusing on emotional intelligence and clear communication. It provides readers with strategies to approach tough dialogues with confidence and clarity, emphasizing the importance of understanding different perspectives and feelings. By applying the techniques outlined in this book, individuals can foster more productive discussions in both personal and professional environments, helping resolve conflicts and enhance relationships. -
Question:
Who are the authors of 'Difficult Conversations'?
Answer: 'Difficult Conversations' is co-authored by Douglas Stone, Bruce Patton, and Sheila Heen, all of whom have extensive backgrounds in negotiation and conflict resolution. Their combined expertise enables them to offer deep insights and practical advice on handling difficult discussions. Readers can benefit from their wealth of knowledge and experience, which is evident throughout the book, making it a valuable resource for anyone looking to improve their communication skills. -
Question:
What can I learn from 'Difficult Conversations'?
Answer: The book teaches you how to approach challenging discussions with a systematic approach that includes recognizing your own emotions, understanding others' perspectives, and formulating a constructive dialogue. Readers will learn specific techniques to stay calm and collected during tough conversations. For instance, you might use these skills when discussing a sensitive issue with a colleague or a deeply personal matter with a family member to achieve more harmonious outcomes. -
Question:
Is 'Difficult Conversations' suitable for both personal and professional situations?
Answer: Absolutely! The principles outlined in 'Difficult Conversations' are applicable in various contexts, whether personal or professional. The book provides insights that can enhance communication with coworkers, family members, friends, or even during difficult discussions with clients. Understanding how to effectively manage emotions and navigate sensitive topics can lead to healthier relationships and improved interactions in all areas of life. -
Question:
What are some common topics covered in 'Difficult Conversations'?
Answer: The book addresses a wide range of topics, including how to confront someone about their behavior, delivering constructive feedback, navigating emotional responses, and managing discussions around sensitive issues like performance reviews or personal grievances. Each section presents real-life scenarios that readers might encounter, providing practical examples of how to apply the concepts discussed, which can empower you in your next difficult conversation. -
Question:
How does 'Difficult Conversations' suggest handling emotions during a conversation?
Answer: The authors emphasize the importance of recognizing and managing emotions, both your own and those of others. They advise taking a step back to assess what you feel and why, which helps in crafting your message more effectively. By practicing active listening and demonstrating empathy, you can create a conducive environment for open dialogue, making it easier to address sensitive topics without escalating tension. -
Question:
Are there any practical exercises in 'Difficult Conversations'?
Answer: Yes, the book includes various exercises and thought-provoking questions designed to help you apply what you learn to real situations. These exercises encourage you to reflect on past conversations, analyze them, and consider different approaches for future discussions. Engaging in these exercises can dramatically improve your conversational skills, empowering you to tackle challenging discussions with confidence. -
Question:
What type of readers would benefit the most from 'Difficult Conversations'?
Answer: This book is ideal for anyone who struggles with difficult conversations, including professionals from all industry sectors, educators, leaders, and individuals seeking personal growth. Whether you need to improve workplace communication, navigate family conflicts, or enhance your negotiation skills, this book delivers valuable tools tailored to various contexts, making it accessible to a broad audience. -
Question:
Where can I buy 'Difficult Conversations: How to Discuss What Matters Most'?
Answer: You can purchase 'Difficult Conversations: How to Discuss What Matters Most' on Ubuy. Ubuy offers a convenient platform for finding this book, providing various purchasing options and additional details to enhance your shopping experience.
Interpersonal Relations Editorial Review
Difficult Conversations: How to Discuss What Matters Most is a book that offers valuable insights and strategies for effective communication, particularly in challenging and sensitive situations. The book emphasizes the importance of making conversations safe and creating an environment in which all parties feel heard. One reviewer describes the book as one of the best communications books they have ever read, praising its common sense approach to communication and its ability to provide practical advice for handling difficult conversations. This reviewer believes that if more people practiced the principles outlined in the book, the world would be a better place. However, there are a couple of negative reviews mixed in. One customer received a damaged and clearly used book, and another expressed disappointment with the quality and felt it was a waste of money. Overall, Difficult Conversations: How to Discuss What Matters Most seems to receive positive reception as a valuable resource for improving communication skills, although there are some concerns regarding quality control and potential outdated information.
Customer Reviews & Ratings
3975 customers ratings
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5 Star
76%
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4 Star
16%
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3 Star
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2 Star
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Pros
- Provides practical advice and strategies for handling difficult conversations
- Emphasizes the importance of making conversations safe and creating a space for everyone to feel heard
- Common sense approach to communication
Cons
- Some reviewers felt the book was outdated and recommended starting with a more recent publication, such as Crucial Conversations.
Product Price History
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Features & Benefits
- Offers a step-by-step approach to handling difficult conversations
- Provides strategies for starting conversations without defensiveness
- Teaches how to listen for the underlying meaning
- Helps to stay balanced when faced with attacks and accusations
- Guides in moving from emotion to productive problem solving